Cancellation & Refunds

1. Custom Prototyping Disclaimer

Because rapid prototyping and 3D printing involve bespoke manufacturing, each item is fabricated directly from your custom digital design files. Therefore, **orders cannot be cancelled, modified, or refunded once the fabrication process has commenced**.

2. Cancellation Window

If you need to cancel an order, please contact us via WhatsApp immediately. We can cancel and issue a full refund only if your design has not yet been queued and loaded onto the 3D printers or manufacturing machines. This window is typically **within 1 to 2 hours of payment confirmation**.

3. Return & Refund Eligibility

We do not accept returns for custom printed parts unless there is a clear manufacturing defect. You may request a replacement or partial refund under the following conditions:

• Dimensional Deviation: The physical part dimensions differ from your submitted 3D CAD design beyond standard tolerance limits (+/-0.2mm for FDM, +/-0.05mm for SLA).
• Incorrect Execution: The wrong material selection, color, or infill percentage was fabricated.
• Transit Damage: The product arrived broken or deformed due to transit issues. **Note: A continuous, unedited unboxing video is mandatory to claim transit damage refunds or reprints, and must be submitted within 24 hours of delivery.**

4. Replacement & Reprints

If a manufacturing defect is verified, 3Decke India will reprint and ship your parts at no extra charge. Reprints are prioritized on our production schedule and typically dispatch within 2-3 business days. If we are unable to reprint the parts due to material shortages, a full refund for the defective components will be credited back to your original payment method.